Shipping Policy

1. How shipping works (dropshipping)

This store uses Baapstore marketplace Free-plan dropshipping.

• We do not hold inventory in our own local warehouse for this pilot.
• After your order is confirmed, we place a matching order with Baapstore.
• Baapstore (and their logistics partners) pack and ship the product to your address in India.
• The courier “From” / reseller name on the packet may show our reseller identity as configured with Baapstore — [exact label text TBD after sample].

2. Where we ship

• Pilot: India only.
• We do not ship internationally unless this policy is updated ([international TBD]).
• Remote, restricted, or non-serviceable pincodes may be refused or delayed by the courier. If your pincode cannot be served, we will cancel and refund.

3. Shipping charges

Item	Working assumption	Honesty / TBD
Outbound shipping	Often ~₹89 per product on Baapstore Free plan (per Baapstore Pricing FAQ: “Flat Shipping Rate @ 89rs Per Product”)	We will show the exact charge at checkout. If our store adds a different flat rate, it will be labelled clearly. [Customer-facing flat rate TBD — confirm pass-through vs markup]
COD handling	Baapstore dry-run showed ₹45 COD handling when COD = Yes (supplier side)	Whether we offer COD to customers, and any fee, is [COD TBD]
Duties / GST	Shown as applicable at checkout	[Tax settings TBD]

You pay only what checkout displays before you place the order.

4. Processing and delivery time

Because this is dropshipping (no local warehouse):

• Processing: usually starts after payment confirmation (or after we accept a COD order, if offered). Allow time for us to place the Baapstore supplier order.
• Transit: Baapstore publicly references delivery in roughly 4–6 days for a large share of orders — treat this as a guide, not a guarantee. Actual time depends on SKU, warehouse, courier, and your pincode.
• Longer windows: Festivals, weather, strikes, incorrect addresses, and RTO attempts can add days.
• We will share tracking when Baapstore / the courier provides it.

We will not claim same-day / next-day local dispatch unless that becomes true for a specific SKU.

5. Order tracking

• Tracking ID and courier name (when available) will be emailed or shown in your order status — [customer account / email template TBD].
• For tracking issues, email anandnaidu0999@gmail.com with your order number.

6. Failed delivery / RTO (return to origin)

If the courier cannot deliver (wrong address, phone unreachable, refused package, repeated attempts):

• The shipment may return to origin (RTO).
• Baapstore Pricing FAQ lists Returns & RTOs @ ₹99 per product; Baapstore’s own Refund policy also says return charges can vary and to check the product page, and that fees may depend on category, size, pincode, and weight.
• Conflict (flagged for Anand): FAQ ≈ flat ₹99 vs Refund policy ≈ varies / check PDP. Many Free-plan PDPs show no return fee on the page. Until a live RTO invoice confirms the fee, treat ₹99 as a working assumption only.
• Customer impact of RTO (refund minus fees, reorder, etc.) follows our Refund & Returns Policy — [customer RTO fee pass-through TBD].

Please keep your phone on and address complete (landmark, PIN, alternate number).

7. Wrong, damaged, or missing items

Contact us within the return window in the Refund & Returns Policy. Include order number, photos, and a short description. Replacement or refund depends on inspection and Baapstore’s supplier rules (see Returns Desk note in the Refund policy).

8. Title and risk

Risk of loss generally passes when the courier delivers to the address you gave (or per mandatory Indian consumer rules that cannot be waived). If the packet is marked delivered but you did not receive it, contact us and the courier immediately with proof of address.

9. Contact

Email: anandnaidu0999@gmail.com Legal entity / GSTIN: [Legal entity name TBD] / [GSTIN TBD]