This page has two parts:

1. Customer-facing policy (what shoppers see and can rely on from this store).
2. Supplier / Returns Desk note (how we work with Baapstore behind the scenes — not a substitute for Baapstore’s portal rules).

---

Part A — Customer-facing policy

1. Overview

We want returns to be clear and fair. Because we dropship via Baapstore Free plan, return pickup is arranged through Baapstore’s logistics, not a walk-in local warehouse.

2. Return window

• Raise a return request within 5 days from the date of delivery (aligned with Baapstore’s stated window).
• Email anandnaidu0999@gmail.com with: order number, reason, and clear photos/video if the item is damaged, defective, or wrong.

Requests after 5 days may be refused unless the law requires otherwise or we agree in writing.

3. What can be returned

Usually eligible (if unused, original packaging, tags/seals intact, and not on the exclusion list)

• Home accessories, toys, many gadgets, and similar categories that Baapstore treats as returnable
• Always check the product page (PDP) for any “non-returnable” mark before buying

Free returns (no return fee) — when approved

Per Baapstore FAQ guidance we pass through in good faith:

• Product shipped is wrong, or
• Product is defective / damaged on arrival

(You must still contact us within 5 days and cooperate with inspection / pickup.)

Buyer’s regret / change of mind

• May be accepted for returnable categories if condition rules are met
• A return charge may apply (see §4)

Non-returnable (unless damaged, defective, or incorrect)

Aligned with Baapstore Refund policy categories:

• Innerwear
• Intimate products
• Personal care products
• Any category or SKU marked non-returnable on the product page

Opened consumables (e.g. sealants once used), hygiene-sensitive pet/water items, or used electronics may be rejected at inspection even if the category is generally returnable.

4. Return charges — honest conflict notice

Source	What it says
Baapstore Pricing / Free-plan FAQ	Returns & RTOs @ ₹99 per product; free if wrong or defective; otherwise Rs.99 per product
Baapstore Refund policy	Return charges depend on the product; check the product page; may vary by category, size, pincode, weight; communicated during return approval
Many Free-plan PDPs (desk check 28 Sep 2026)	No return-fee figure shown on the product page

What we tell customers (draft):

Return fees for change-of-mind or non-defect returns are typically about ₹99 per product, but may vary. We will confirm any fee when we approve your return, before you hand the packet to the courier. If the PDP lists a fee, that listing controls.

TBD for Anand: Lock customer wording to either (a) flat ₹99, (b) “as confirmed at approval”, or (c) PDP-specific after supplier confirms. Do not publish until chosen.

RTO (failed delivery) fees follow the same uncertainty — FAQ ₹99 vs policy “varies”. Working assumption ₹99 until a live invoice proves otherwise. [Customer RTO fee / refund netting TBD]

5. How to return (customer steps)

1. Email us within 5 days of delivery.
2. Wait for approval and pickup instructions.
3. Pack the item securely in original packaging with all accessories.
4. Hand over only to the logistics partner arranged via Baapstore (do not self-ship to a random address unless we say so in writing).
5. Keep the handover receipt / AWB.

Unauthorized self-returns may not be refunded.

6. Refunds

• After the returned item is received and inspected, approved refunds are processed in about 7–10 business days through the original payment method (timing also depends on banks / UPI).
• If only part of an order is returned, we refund that part minus any applicable return fee.
• Shipping fees originally paid — [refundable or not TBD; propose: refund if our/supplier error, else non-refundable]
• COD orders: refund method [UPI / bank transfer TBD] — we will ask for details when approving.

We may refuse refund if the item is used, damaged by you, missing parts, or not the product we shipped.

7. Replacements

Subject to stock at Baapstore. If the same SKU is unavailable, we will offer a refund or an agreed alternative.

8. Cancellations

• Before supplier dispatch: email us ASAP; we will try to cancel.
• After dispatch: treat as a return / RTO under this policy.
• [Exact cut-off TBD once order desk timing is known]

9. Contact

Email: anandnaidu0999@gmail.com Legal entity / GSTIN: [Legal entity name TBD] / [GSTIN TBD]

---

Part B — Supplier case process (Returns Desk) — internal / transparency note

This section is for operational honesty. Customers still contact this store first.

Step	Owner	Notes
Customer emails return request	Store (Anand / support)	Log order #, reason, photos
Store opens case with Baapstore	Returns Desk / Order Desk	Follow Baapstore portal return flow
Approval & fee communication	Baapstore + Store	Confirm fee before pickup when possible
Pickup by Baapstore logistics	Baapstore	Customer hands packet only to arranged partner
Inspection & supplier refund / credit	Baapstore	7–10 business days language is Baapstore’s; our payout to customer should not promise faster without buffer
Customer refund issued	Store / payment gateway	Only after supplier outcome or Anand-approved goodwill — [buffer / risk policy TBD]

Important: Supplier credit timing and customer refund timing can differ. Pilot should not auto-refund before Baapstore confirms, except where Anand approves a goodwill refund. Gate 7 (live return/RTO test) is still blocked until a real Free-plan return is completed.