1. Overview
We want returns to be clear and fair. Because we dropship via Baapstore Free plan, return pickup is arranged through Baapstore’s logistics, not a walk-in local warehouse.
2. Return window
- Raise a return request within 5 days from the date of delivery (aligned with Baapstore’s stated window).
- Email anandnaidu0999@gmail.com with: order number, reason, and clear photos/video if the item is damaged, defective, or wrong.
Requests after 5 days may be refused unless the law requires otherwise or we agree in writing.
3. What can be returned
Usually eligible (if unused, original packaging, tags/seals intact, and not on the exclusion list)
- Home accessories, toys, many gadgets, and similar categories that Baapstore treats as returnable
- Always check the product page (PDP) for any “non-returnable” mark before buying
Free returns (no return fee) — when approved
Per Baapstore FAQ guidance we pass through in good faith:
- Product shipped is wrong, or
- Product is defective / damaged on arrival
(You must still contact us within 5 days and cooperate with inspection / pickup.)
Buyer’s regret / change of mind
- May be accepted for returnable categories if condition rules are met
- A return charge may apply (see §4)
Non-returnable (unless damaged, defective, or incorrect)
Aligned with Baapstore Refund policy categories:
- Innerwear
- Intimate products
- Personal care products
- Any category or SKU marked non-returnable on the product page
Opened consumables (e.g. sealants once used), hygiene-sensitive pet/water items, or used electronics may be rejected at inspection even if the category is generally returnable.
4. Return charges
Returns for wrong or defective items are free when approved. For change-of-mind or non-defect returns, charges may vary by product and will be confirmed when the return is approved.
RTO charges, if any, may vary by product and are handled under this policy.
5. How to return (customer steps)
- Email us within 5 days of delivery.
- Wait for approval and pickup instructions.
- Pack the item securely in original packaging with all accessories.
- Hand over only to the logistics partner arranged via Baapstore (do not self-ship to a random address unless we say so in writing).
- Keep the handover receipt / AWB.
Unauthorized self-returns may not be refunded.
6. Refunds
- After the returned item is received and inspected, approved refunds for COD orders are processed in about 7–10 business days by UPI or bank transfer.
- If only part of an order is returned, we refund that part minus any applicable return fee.
- For COD orders, we will ask for UPI or bank-transfer details when approving the refund.
We may refuse refund if the item is used, damaged by you, missing parts, or not the product we shipped.
7. Replacements
Subject to stock at Baapstore. If the same SKU is unavailable, we will offer a refund or an agreed alternative.
8. Cancellations
- Before supplier dispatch: email us ASAP; we will try to cancel.
- After dispatch: treat as a return / RTO under this policy.
9. Contact
Email: anandnaidu0999@gmail.com
Address: Anand Naidu (sole proprietor), Pune, Maharashtra 412207
Grievance officer: Anand Naidu, anandnaidu0999@gmail.com